Privacy Policy

Defined Manufacturing respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect information when you use our website or contact our services.

1. Information We Collect

We may collect the following information:

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing and shipping information

  • Uploaded 3D files and project details

  • Technical website data such as IP address and browser information

2. How We Use Your Information

Your information is used to:

  • process quotations and orders

  • communicate about projects and deliveries

  • improve our services and website

  • fulfill legal and accounting obligations

  • provide customer support

We only collect data necessary for these purposes.

3. File Confidentiality

All uploaded files and project information are treated confidentially.

Defined Manufacturing will never share customer files, models, or project data with third parties unless required for production, shipping, or legal obligations.

4. Data Storage & Security

We take reasonable technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

However, no online system can guarantee complete security.

5. Third-Party Services

We may use trusted third-party services for:

  • payment processing

  • shipping and logistics

  • website analytics

  • cloud storage

These providers may process limited personal data necessary to perform their services.

6. Cookies

Our website may use cookies to improve user experience, analyze traffic, and optimize website performance.

By using the website, you agree to the use of cookies unless disabled in your browser settings.

7. Your Rights

Under applicable privacy laws, you may request:

  • access to your personal data

  • correction of inaccurate data

  • deletion of your data

  • restriction of processing

  • withdrawal of consent where applicable

Requests can be made through the contact information provided on the website.

8. Contact

If you have questions regarding this Privacy Policy or your personal data, please contact Defined Manufacturing through the contact details listed on the website.

9. Updates to This Policy

Defined Manufacturing reserves the right to update this Privacy Policy at any time.

The latest version will always be available on the website.